Date: May 8, 2025

At Tiymo, customer satisfaction is our priority. However, due to the premium and exclusive nature of our watch collection, we follow a strict and transparent Refund and Returns Policy.

1. All Sales Are Final

All purchases made on Tiymo.online are final. We do not offer refunds, returns, or exchanges unless the item received is:

  • Damaged upon arrival

  • Incorrect (not the item you ordered)

2. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please follow these steps:

  • Notify us within 3 days of receiving the item

  • Email us at gmughal177@gmail.com with:

    • Your order number

    • Clear photos of the product and packaging

    • Description of the issue

Once we verify the issue, we will offer:

  • A replacement (if available), or

  • A full refund to your original payment method

3. Conditions for Return (if eligible)

To be eligible for a return (only in case of damage or error):

  • The watch must be unused, unworn, and in its original packaging

  • All accessories, tags, and documents must be included

4. Non-Returnable Items

We do not accept returns or refunds for:

  • Change of mind

  • Minor differences in color due to photography or screen resolution

  • Watches damaged after delivery due to mishandling

5. Shipping Costs

In the case of an approved return due to damage or error, Tiymo will cover the return shipping charges.

6. Contact Us

For any refund or return-related inquiries, please reach out to us:

Email: gmughal177@gmail.com
Phone: 0348-1107200
Address: Shahzada Shaheed Colony, Gujranwala